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Directions: Will Driver Awareness on Recalls Drive Up Shop Stops?

While new car recalls have been among the biggest news stories of the year, an analysis by Edmunds.com, assures consumers that despite these recent headlines, recalls were much more of a concern in decades past. More

Mitch Schneider: The Other Side of the Mountain

It is rare that a situation or event will present itself in such a way as to so profoundly alter the way you see your world that you know you will never be the same. I'm talking about a paradigm shift so powerful it either reinforces everything you believe to be true or forces you to redefine even your most fundamental principles. I am muddling my way through such an event even as I write this; and... More

Perspectives: Are Empty Streets Around the Corner?

Some of my peers in the media are preaching that kids aren't interested in driving anymore. In fact, one columnist recently wrote that the dwindling love affair with the auto will have a significant impact on car sales. More

Directions: New Engine Oil Specification to Flow into Shops this Year

The International Lubricants Standardization and Approval Committee (ILSAC) is finalizing the latest next-generation of motor oil specifications that will hit the market later this year. More

Perspectives: Are You Ready for More Business?

Develop a checklist to make sure you are ready to take full advantage of the massive population of vehicles on the road that need service. More

Talking Shop: An All-Access Pass to Shop/Repair Information?

If you've spent hours struggling to master a new computer software system, you can well understand how a modern auto technician might feel when confronted with not just one, but hundreds of different software configurations built into the platforms of the 17 different vehicle manufacturers now being sold in our domestic market. More

Perspectives: Not Just Another Training Tool

Luckily for us all, there is a new online directory for aftermarket training and education called DRIVE. What makes this website really useful is that it uses Google to search only the training and education information from more than 75 participating manufacturers, distributors, private training organizations, associations, technical schools and other organizations providing training and education... More

Directions: Attitude Adjustment will Lead to Maintenance

Explain to your customers the value and importance of regular maintenance - including oil and filter changes, tire rotations and tune-ups in order to achieve continued high fuel economy for their vehicle. More

Perspectives: Do You Know Your Parts?

The Know Your Parts campaign is the brainchild of AASA's Marketing Executives Council, which studied a growing trend among parts stores and service shops that are featuring lower-cost, often lower-performing aftermarket parts. More

Tech Feature: The Nuts and Bolts of Belt and Hose Service

Today, belts and hoses are a routine inspection item and may not need replacement even at 100,000 miles or more of service. Unfortunately, many vehicle owners and technicians forget that heat, load, pressure and atmospheric pollutants eventually deteriorate a vehicle's rubber parts. More